Refunds & Returns

- Customers have 7 days to return the item from the date of arrival of your package as per the shipping company. Please contact us before sending any item back.

- Return shipping fees are the responsibility of the customer unless the mistake was ours. 

- All items being returned must be in Original condition with packaging and ensure you have insured the package. If we don't receive it, there really isn't much we can do. 

- There is a 20% restocking fee for any returns and if the mistake was ours you will not be charged the restocking fee.

- We are quite easy going but cancellations of orders prior to shipping have increased and therefore we will now be charging a 20% restocking fee on orders that were cancelled prior to shipping.  

- Pre-Order items requiring a deposit cannot be refunded as stated at the time of placing said order. 

- Knight Elements Pre-Ordered gear are subject to 10% cancelation/restocking fees that will be switched over to store credits. 

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