Return Time Frame:
Customers have seven days to return the item from the date of arrival of their package according to the shipping company tracking information. Please get in touch with us before sending any item back as sometimes we might be help resolve the issue.
Condition of Return/Packaging:
All items being returned must be in original condition with packaging, and please make sure you have insured the package. If we don't receive it, or it's damaged, there isn't much we can do. If the item isn't in its original packaging, there is a 15% restocking fee instead of the below-listed restocking fee charges.
Return Restocking Fees:
There is a 5% for Credit Cards and a 7% for Sezzle restocking fee for any returns/orders being canceled. If the mistake was ours, such as the wrong item/finish being sent, we will waive these fees.
Furthermore, we have seen a significant increase in customers placing orders and canceling them right away before shipping. Our payment processors do not refund their fees, and therefore we must charge restocking fees even if we haven't shipped the item out. We didn't do this for a long time, but it's becoming quite normal, and we can't take these losses as a small business.
Return Shipping Fees:
Return shipping fees are the customer's responsibility unless the mistake was ours. If the error was ours, we would send the customer a return shipping label. Furthermore, if the item was shipped using the free shipping method, we will also be charging the customer these shipping fees on top of the restocking fee upon a return.
Refund Time Frame:
If all is satisfactory with the returned item the refund will be processed within five business days back to your original payment method. It takes anywhere between 5-7 business days to receive the refunded amount back on your payment method after we have initiated a refund. This time frame is set by our payment processor, and we do not have any control over the speed.
If there are any questions in regards to the above please contact us at info (at) TacticalElements.com
Thank you so much for your time and support.